Terms and Conditions

Contact Details

Crazy Tower Customer Support
Email: [email protected]
Live Chat: Available via the Crazy Tower website interface, 24/7 where stated
Website: https://crazytower.uk
Responsible Gaming: Gambling can be addictive. Play responsibly.

1. Introduction

These Terms and Conditions (the “Terms”) set out the agreement between you and Crazy Tower in relation to your use of the Crazy Tower online casino and sportsbook services made available on crazytower.uk and any related domains or mobile versions (collectively, the “Site”).

By visiting, registering an account, depositing funds, placing bets or using any part of the Site, you confirm that you have read, understood, and agree to be bound by these Terms, together with any rules, policies or promotional conditions that may apply from time to time, including our Privacy Policy, Cookie Policy, Bonus Rules, AML and KYC rules, and Responsible Gaming policy.

If you do not agree with these Terms, you must not register, deposit or use the Site in any way.

2. Eligibility and Player Requirements

2.1 Legal age

Crazy Tower is strictly for adults. You must be at least 18 years old, or the higher legal age required in your place of residence, to open an account and use our services. By registering, you confirm that you meet the age requirement.

We may request proof of age at any time. If we discover or reasonably suspect that you are underage:

Your account will be closed.
Any bets placed while underage will be void.
Any winnings will be forfeited.
Deposits may be returned where required by law.

2.2 Jurisdiction and local laws

You are responsible for checking whether gambling online is lawful under the laws that apply to you. By opening an account, you confirm that you are acting in compliance with all local rules that apply to you and that you have full legal capacity to enter into this agreement.

Crazy Tower does not accept any liability if you use the Site in breach of your local rules. We reserve the right to refuse or close accounts from certain countries or regions at our discretion.

2.3 One account per person

You may hold only one account with Crazy Tower. The account must be registered in your own legal name and for your own use.

Multiple accounts, joint accounts or accounts on behalf of others are not allowed.
If we detect duplicate or linked accounts, we may close them and void bonuses and winnings.
We may combine account balances and return any remaining real funds after lawful deductions.

2.4 Accurate information

You must provide true, complete and current information when you register and whenever you update your profile. This includes your full name, address, date of birth, email, phone number and any other details we may request.

If any information is false, misleading or inconsistent with your documents, we may suspend or close your account, void bets and withhold bonuses or winnings as permitted by law.

3. Account Registration and Security

3.1 Registration process

To open a Crazy Tower account, you will be asked to complete the registration form on the Site. You must:

Confirm that you are 18+.
Accept these Terms and our policies.
Provide the requested personal details.
Choose a secure password and, where required, security questions.

3.2 Account details and security

You are responsible for keeping your login details confidential. You must not share your username or password with any person, including family members, friends or colleagues.

You are responsible for all activity carried out through your account, whether or not you personally approve the activity.
If you suspect that your account has been accessed by someone else, you must change your password at once and contact Customer Support.
We recommend that you use a unique password and log out after each session, especially on shared devices.

3.3 Account verification (KYC)

Crazy Tower follows Anti-Money Laundering (AML) and Customer Due Diligence procedures. Identity checks may be required at any time, and in particular before withdrawals, refunds, payment verification or where we must comply with AML rules.

We may ask for, but are not limited to, the following documents:

A valid photo ID (passport, national ID card, driving licence).
Proof of address (utility bill, bank statement, tax letter).
Proof of payment method ownership (card statement, wallet screenshot, bank confirmation).
Proof of source of funds or source of wealth, where required.

If you do not provide requested documents, or if they do not pass our checks, we may suspend or close your account and hold funds as permitted by law and regulation.

4. Responsible Gaming

Gambling can be addictive. Play responsibly.

Crazy Tower encourages safe play and offers tools to help you stay in control. Depending on your region and account status, these may include:

Deposit limits.
Loss or wager limits.
Session limits.
Cool-off periods.
Self-exclusion.

You can request changes to limits or self-exclusion by contacting Customer Support. Some changes, especially removals or increases of limits, may be subject to a cooling-off period.

If you feel that gambling is affecting your life, finances or relationships, please stop playing and seek help from independent support organisations in your country.

5. Deposits and Withdrawals

5.1 Available payment methods

The payment methods listed on the Site and in your account cashier are available for deposits and withdrawals, subject to your country and currency. These methods may include Visa, Mastercard, bank transfer, Revolut and various crypto coins and tokens such as USDT, Bitcoin, Ethereum, Litecoin, TRX, USDC, BNB, DOGE, Cardano and others.

Not all methods are available in all countries. We may add, change or remove methods at any time.

5.2 Minimum and maximum limits

Deposit and withdrawal limits depend on your selected payment method, your currency and your VIP level. Current limits are shown clearly in the cashier section.

Typical limits include:

Minimum deposit: usually €10 or currency equivalent (Bitcoin minimum deposit: €30 equivalent).
Minimum withdrawal: usually €10 or currency equivalent (Bitcoin minimum withdrawal: €60 equivalent).
Method caps per transaction as shown in the cashier (for example, cards may have lower limits than some bank or crypto methods).

5.3 Rollover of deposits

Before requesting a withdrawal you must wager at least the amount you have deposited at least one time (x1 rollover). This rule applies to help us meet AML duties and reduce misuse of payment systems.

If you request a withdrawal before meeting this minimum wagering, we may charge a fee or refuse the withdrawal where allowed by law.

5.4 Withdrawal processing times

Withdrawal requests are handled by our financial department within up to three business days after the request and, in some cases, up to three business days after the last withdrawal has been paid, provided that all checks are complete.

Actual time to receive funds may vary due to:

Completion of KYC, AML and source-of-funds checks.
Bank, card processor or crypto network processing times.
Public holidays or weekends.

We are not responsible for delays caused by third-party payment providers or network congestion, but we will support you in following up such issues where we are able to.

5.5 Withdrawal rules and limits

You should, where possible, withdraw using the same method used to deposit.
We may require that the first withdrawal goes back to the original funding method.
We may limit the number of open withdrawal requests (for example, a maximum of three pending withdrawals at one time).
Daily and monthly withdrawal limits apply and may depend on your VIP level. These limits are set per currency and shown in the cashier or VIP section.

5.6 Currency and exchange

Crazy Tower offers several account currencies, including both fiat and crypto options. If you use a currency different from that of your payment method, your bank, wallet or payment provider may apply exchange rates and fees. Crazy Tower is not responsible for such charges.

5.7 Fees

We aim to process deposits and withdrawals without extra charges from our side where possible. However, we reserve the right to apply fees for certain transactions, such as repeated withdrawals, currency exchange, low-activity accounts or where withdrawal is requested prior to the required rollover. Any such fees will be shown or clearly explained before you confirm the transaction, whenever possible.

6. Bonuses, Promotions and Loyalty

6.1 General bonus rules

Crazy Tower offers welcome bonuses, reloads, cashback, tournaments, VIP rewards and loyalty schemes. Each offer is subject to its own specific terms, in addition to these general rules.

Bonus offers are intended for recreational play.
Only one active bonus may be held at a time unless stated otherwise.
Bonuses are usually limited to one per person, household, IP address, device, payment method or shared environment.
Betting patterns that suggest bonus abuse, collusion or risk-free play may lead to removal of the bonus and winnings.

6.2 Welcome offers

The Casino Welcome Package and other welcome offers are available only to newly registered customers who have never held a Crazy Tower account before. To claim the casino welcome package, you must usually register, make a qualifying deposit, visit the “My Bonus” section and activate the bonus before placing any bets with your qualifying deposit.

Key conditions of the Casino Welcome Package may include:

Minimum qualifying deposit (for example, €20 for deposit bonuses and €10 for the Fortune Wheel, or local currency equivalent).
Wagering requirements on bonus plus deposit (for example, 35x), and on Free Spins winnings (for example, 40x).
A 10-day validity period to complete the wagering after activation.
Maximum bet size while a bonus is active (for example, €5 or currency equivalent).
Exclusion of some deposit methods, such as Neteller or Skrill, from bonus eligibility.
Maximum releasable winnings from bonus funds (for example, 10x the initial bonus amount) and caps on winnings from Free Spins.

Current details, amounts and wagering rules are always shown on the promotion page and in the “My Bonus” section and may change from time to time.

6.3 Other promotions

Crazy Tower may offer the following, each with its own terms:

Crypto welcome and reload bonuses.
Sports welcome and reload bonuses.
Weekend and weekly reloads.
Daily, weekly or live cashback.
Horse racing reloads.
VIP Elite Society rewards.
Loyalty Coins, Shop rewards, Collections, Challenges and Tournaments.

Please read the full conditions on each promotion page before claiming. In case of conflict between a promotion’s specific conditions and these Terms, the promotion’s specific conditions will normally apply to that promotion.

6.4 Bonus wagering and game weighting

Unless stated otherwise, wagers on some games may contribute differently to wagering. For example:

Most video slots may contribute 100%.
Some slots, live dealer games, table games or jackpots may contribute less or be excluded.

The exact contribution rules are given in the bonus or promotion description. Bets that are cancelled, cashed out or placed on opposite outcomes to cover both sides may not count.

6.5 Bonus abuse

Crazy Tower reserves the right to refuse, withhold or cancel any bonus and associated winnings where we suspect abuse. Examples of abuse include:

Multiple accounts used to claim the same offer.
Using low-risk or zero-risk betting patterns.
Delaying game rounds or Free Spins to play them after bonus completion.
Using strategies to secure guaranteed profit or minimise risk while meeting wagering.

Where bonus abuse is suspected, we may close the relevant accounts and retain funds where allowed by law and regulation.

7. Games and Betting Rules

7.1 Casino games

Crazy Tower offers casino games, including slots, live dealer games, table games, instant games and jackpot titles supplied by third-party providers. Game rules, paytables and return-to-player (RTP) information are available inside each game.

By playing any game, you agree to its rules and mechanics as provided by the supplier.

7.2 Sportsbook and live betting

The sportsbook offers pre-match and live bets on events such as football, tennis, horse racing, basketball and other sports. Each market has its own settlement rules, minimum and maximum stakes, and event-specific conditions.

Odds may change at any time until your bet is accepted.
A bet is accepted when it appears as confirmed in your bet history.
If an event is cancelled, abandoned or postponed, settlement will follow the sports rules published on the Site.

7.3 Bet acceptance and limits

We reserve the right to:

Refuse any bet or part of a bet.
Limit the stake or potential winnings.
Close or restrict your account if we believe there is misuse or suspicious activity.

7.4 Settlements and results

For sports bets, settlement is based on official results from governing bodies and data providers we use. For casino games, results are determined by random number generators (RNG) or live game providers and are final.

If an error affects settlement or display, see the section on Errors below.

8. Technical Issues and Errors

8.1 Interruptions

If your game session is interrupted due to internet, hardware, software or device failure, the outcome will be recorded on our servers. After reconnection, you can normally resume the game or see the final result in your game or transaction history.

Crazy Tower is not responsible for losses caused by your own connection or device issues, but we will always show the game result as recorded on our server logs.

8.2 Malfunctions and void bets

If a game or betting market malfunctions or behaves in a way that clearly deviates from its rules, paytable or published design, all affected bets or game rounds may be voided. Stakes may be returned, and any winnings from such bets may be cancelled.

8.3 Obvious errors (palpable errors)

If a price, line, payout or any information is clearly wrong due to human error, technical fault or data feed issue, Crazy Tower may correct the error and settle bets at the correct terms, or void affected bets.

Examples include incorrect odds that differ widely from the general market, or a game displaying a winning amount that the rules do not support.

9. AML, Fraud and Prohibited Activity

9.1 AML and KYC duties

Crazy Tower follows AML standards and must monitor accounts for suspicious behaviour. We may request information and documents at any time and may share information with authorities or partners where legally required.

9.2 Prohibited behaviour

You must not use the Site for any fraudulent or unlawful aim, including:

Money laundering or use of criminal proceeds.
Use of stolen or unauthorised payment methods.
Account sharing, collusion or use of bots.
Chargebacks or reverse payments without valid cause.
Bonus or promotion abuse.
Interference with the software or games.

If we suspect that you are involved in such activity, we may suspend or close your account, cancel bets or bonuses, and retain funds where allowed by law pending investigation.

10. Account Management, Suspension and Closure

10.1 Player-initiated closure

You may request to close your account at any time by contacting Customer Support. Before closing, we may settle any open bets and pay out any remaining real-money balance that can lawfully be withdrawn.

10.2 Operator suspension or closure

Crazy Tower may suspend or close your account in part or in full in the following cases:

Violation of these Terms or any site rules.
Suspected underage gambling.
Failure to pass verification checks.
Suspected fraud, AML, bonus abuse or chargebacks.
Requests from regulatory or law-enforcement bodies.

During suspension, you may be unable to deposit, place bets or withdraw until the issue is resolved.

10.3 Dormant and inactive accounts

An account may be classed as inactive or dormant after a period with no login or betting activity, as set out on the Site. We may charge a small monthly fee on dormant accounts where permitted by law, up to the account balance. Before applying such a fee, we will try to contact you using your registered details.

11. Data Protection and Privacy

Crazy Tower collects and processes personal data in line with our Privacy Policy and legal duties. We use your data to manage your account, verify your identity, process payments, prevent fraud, meet AML duties and offer our services to you.

We may share your data with payment providers, game suppliers, verification partners and regulators where required, always under appropriate safeguards.

By using the Site, you agree to such processing and sharing of your data. Full details are available in our Privacy Policy.

12. Intellectual Property

All content on the Site, including logos, graphics, text, software, game titles and trademarks, is the property of Crazy Tower or its partners and is protected by copyright and other rights.

You may use the Site and its content solely for personal entertainment. Any copying, distribution, modification or use for commercial aims is strictly forbidden without our written consent.

13. Liability and Disclaimers

Crazy Tower offers its services on an “as is” basis. We do not promise uninterrupted, error-free access to the Site or games, though we work hard to keep the service stable and fair.

To the fullest extent permitted by law:

We are not responsible for losses arising from your own connection or hardware failures.
We are not responsible for any indirect or consequential loss, such as loss of profit or opportunity.
Our total liability for any claim related to your use of the Site will not be greater than the amount of your net deposits with us for the period under dispute, except where the law requires a higher amount.

Nothing in these Terms excludes or limits liability for personal injury or death caused by negligence, for fraud, or for any other matter where such exclusion or limitation would be illegal.

14. Complaints and Dispute Resolution

If you have a question or complaint, please contact Customer Support first using live chat or email at [email protected]. We will review your issue and aim to respond within a reasonable time.

When you submit a complaint, please include:

Your full name and account username.
Details of the issue, including date and time.
Relevant screenshots or transaction IDs, if available.

We will investigate using logs and records. Our decision will be based on the facts we can confirm. Further dispute resolution steps, including escalation to an independent body where available, will be described in our Complaints Policy on the Site.

15. Changes to Terms

Crazy Tower may update these Terms from time to time, for example to reflect changes in the law, in our services, or in security or regulatory guidance.

If we make a material change, we will update the “last updated” date and may notify you by email, on-site message or pop-up banner. Continued use of the Site after changes take effect will be taken as acceptance of the new Terms.

If you do not agree with the revised Terms, you must stop using the Site and may request account closure.

16. Severability

If any provision of these Terms is found invalid or unenforceable, that part shall be removed or limited to the minimum extent needed, and the remaining provisions will stay fully valid and effective.

17. Governing Law

These Terms and your use of the Site are governed by the laws that apply to the operator of Crazy Tower, without regard to conflict-of-law rules. Any legal dispute will be handled by the competent courts as defined by those laws, unless a different forum is required by mandatory consumer protection rules.

18. Final Provisions

These Terms set out the full agreement between you and Crazy Tower regarding your use of the Site and replace any previous written or oral agreements about the same subject.

You may not assign or transfer your rights or duties under these Terms to another person. Crazy Tower may assign or transfer its rights and duties, in whole or in part, to another company in the same group or to a lawful successor, provided that your rights as a player are not reduced.

By creating an account and using the services on crazytower.uk, you confirm that you have read, understood and agreed to these Terms and that you will play responsibly.