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Contact Us

Welcome to the official contact page of Crazy Tower, the online casino and sportsbook for players who enjoy clear rules, fast action and reliable support. Our aim is simple: to bring you a wide choice of casino games and sports betting in a safe, fair and responsible way, with help available whenever you need it.

Crazy Tower offers more than 11,000 games, from classic slots and Megaways titles to live roulette, blackjack and game shows, along with a full sportsbook that covers football, horse racing, tennis, basketball and many other events. New players can explore generous welcome offers, while regulars can enjoy reloads, cashback, tournaments and a structured VIP Elite Society programme.

We know that trust is the most important part of online gaming. Crazy Tower states that it follows Anti-Money Laundering (AML) requirements and applies Customer Due Diligence checks. Identity verification (KYC) may be requested before withdrawals, refunds or payment checks. All of this is in place to protect you and keep the site safe for everyone.

Gambling can be addictive. Play responsibly. Crazy Tower is strictly for adults aged 18+.

How to Reach the Crazy Tower Support Team

Our support team is here to help with account questions, bonuses, payments, technical issues and responsible gaming tools. We aim to respond in a prompt, clear and friendly way, so you can get back to enjoying your time on the site.

Email Support

For detailed questions, documents or anything that is not urgent, you can contact us by email:

Use email if you need to send files, such as KYC documents, payment confirmations, screenshots, or if you would like a full written answer that you can keep for your records.

Live Chat Support

Crazy Tower offers live chat support for fast help straight from your browser. Live chat is the best option if you have quick questions about:

  • Casino and sport bonuses or promotions
  • How to activate the Casino Welcome Package or reload offers
  • Game rules or technical errors while playing
  • Deposit, withdrawal or pending payment status
  • VIP Elite Society benefits and cashback

Live chat is available on site. VIP players also enjoy access to 24/7 live chat as part of their benefits. For exact hours and availability, please check the support section once you are logged in.

Typical Topics We Can Help With

The Crazy Tower support team is ready to assist with the full range of account and game questions, including:

  • Account access: login issues, password reset, security checks
  • Registration: help with creating a new account and setting details
  • Payments: deposits, withdrawals, limits and payment methods
  • Bonuses: welcome package, reloads, cashback, tournaments and shop rewards
  • Technical issues: games not loading, errors, display problems
  • Verification: KYC requests, proof of identity, address or funds
  • Responsible gaming: limits, cool-off, self-exclusion support

Our Mission

The Crazy Tower mission is to give players a clean, fair and enjoyable place to play casino games and bet on sport. We focus on three core points:

  • Clear experience: easy navigation, simple rules and straight bonus terms
  • Player safety: AML and KYC checks, secure payments and responsible gaming tools
  • Reliable support: live chat and email help from a trained team

From the Casino Welcome Package of 300% up to €3,000 plus Free Spins and a Fortune Wheel pick, through weekly reloads and cashback, up to VIP Elite Society rewards, we build offers that are exciting yet grounded in clear rules. Wagering needs, bet limits and time limits are all stated, so you can choose what suits you.

Payment and Account Help

If you contact us about payments, it helps to share some basic details (but never your full card PIN or online banking passwords). Below is a short guide to the information that can speed up support.

Deposits

Crazy Tower supports cards, bank transfer and a wide list of crypto options. Deposit limits usually start from €10, with a higher minimum for Bitcoin. If a deposit fails or does not show on your balance, you may contact support with:

  • The payment method used (for example Visa, bank transfer, Bitcoin, USDT)
  • The amount and currency
  • The date and approximate time
  • Any error message you saw
  • A screenshot or bank confirmation if you have one

We can then check the status of the transaction with our payment partners.

Withdrawals

Withdrawal requests are handled by the financial department within up to three business days, once all required checks are complete. Extra time may be added by your bank or the crypto network. To help us support you with any withdrawal question, please share:

  • The method you chose for withdrawal
  • The amount and currency
  • The date you requested the withdrawal
  • Whether you have had any email from our payments or security team

Remember that Crazy Tower applies at least 1x rollover of deposited funds before withdrawal and may ask for identity checks, proof of address or proof of funds, in line with AML and KYC rules.

Verification and Security Support

Crazy Tower may ask you to complete identity checks at any time. This can happen when you:

  • Request your first withdrawal
  • Change key account details
  • Make large deposits or withdrawals
  • Use new payment methods

Our team will guide you through this process and explain what documents are needed. Common examples include a photo of your identity document, proof of address, and payment method screenshots. You can send these safely through the secure upload tool on site or by email, as advised by support.

We treat your data with care and apply internal controls to help prevent fraud and protect your account.

Responsible Gaming Help

Crazy Tower supports safe play at every stage. If you feel your gambling is no longer fun or is causing problems, we strongly encourage you to reach out. Our team can help you with:

  • Deposit limits (daily, weekly or monthly)
  • Loss and wagering limits
  • Session reminders
  • Cool-off periods
  • Self-exclusion

You can contact support by email or live chat to discuss which options might help. We will treat your request with respect and discretion.

Before You Contact Us

To help us give you a faster and more precise answer, please have the following ready when you reach out:

  • Your registered email address and username
  • A clear description of your question or issue
  • The name of the game or promotion, if your question is about a specific offer
  • Any error messages you saw and screenshots if possible

We will always try to solve your issue at first contact. If a case needs to be checked with a specialist team, we will keep you up to date by email.

Feedback and Complaints

Player feedback is important for the Crazy Tower team. If you have ideas on how we can improve the site, the games selection, promos or service, you are welcome to share them through our support email. We read all feedback and use it to plan future updates.

If you wish to raise a complaint, please describe the situation, include any relevant dates, game names and amounts, and attach documents or screenshots that support your view. Our team will review your case carefully and send you a clear reply.

Stay Connected

To explore our games, check current bonuses or log in to your account, visit crazytower.uk. If at any point you need help, the support team is just an email or chat message away.

Crazy Tower – play smart, enjoy the action, and remember that gambling should always stay a form of entertainment.