Privacy Policy

Last updated: [please check the date of your visit]

This Privacy Policy explains how Crazy Tower (referred to as “CrazyTower”, “we”, “us”, or “our”) collects, uses, stores and shares your personal data when you visit our website, create an account or use our online casino and sportsbook services in the United Kingdom.

CrazyTower is an 18+ entertainment service. By using our services you confirm that you are at least 18 years old and that you have read and understood this Privacy Policy.

Contact Details

If you have any questions about this Privacy Policy or your personal data, you can contact us:

Email: [email protected]
Customer support (service questions): [email protected]

We will do our best to reply to your request within a reasonable time and in line with our legal duties.

Who We Are and Scope of This Policy

CrazyTower operates an online casino and sportsbook platform. This Privacy Policy applies to:

Visitors to our website
Registered players using our casino or sportsbook products
People who receive marketing communications from us
People who contact our support team or VIP managers

By using our website and services you agree to the handling of your personal data as described in this Privacy Policy and in any related terms shown on our site.

Types of Data We Collect

1. Identification and Contact Data

Full name
Date of birth and age confirmation (18+ requirement)
Residential address and country
Email address
Phone number (if provided)
Copies of identity documents (passport, ID card, driving licence)
Proof of address (utility bill, bank statement, tax bill)

2. Account and Game Data

Username and password (stored in encrypted form)
Account registration date and status
Preferred language and currency
Account balance and bonus balance
VIP level and loyalty status
History of deposits, withdrawals and rejected transactions
Game activity, such as played games, session times, stakes and results
Participation in bonuses, promotions, challenges, shop rewards, collections and tournaments

3. Payment and Financial Data

Payment method type (for example Visa, Mastercard, bank transfer, crypto wallet)
Transaction amounts, currencies and timestamps
Partially masked card details where required for security
Crypto wallet addresses used to fund or withdraw from your account
Records used for AML (anti-money laundering) and source-of-funds checks

We do not store complete card numbers or CVV/CVC codes on our own systems. These are processed by certified payment providers, except where law or security duties require limited retention.

4. Technical and Usage Data

IP address and approximate location based on IP
Device type, operating system and browser type
Log-in times and log-out times
Pages visited and features used on the website
Click data and referral URLs
Information collected through cookies and similar technologies

5. Communication Data

Records of emails you send to us and our replies
Live chat logs and chat transcripts
Records of complaints, support requests and dispute handling
Marketing communication preferences and subscription status

6. Responsible Gaming and Risk Data

Self-exclusion status and cooling-off periods
Limits you set (deposit limits, loss limits, wagering limits, session limits)
Notes created by our responsible gaming team
Flags and information related to AML and fraud checks

How We Collect Your Data

We collect personal data from several sources:

Directly from you when you register, update your profile, play games, make payments, contact support or take part in promotions
Automatically when you visit our website through cookies and similar technologies
From payment providers and financial institutions that process your deposits and withdrawals
From identity verification agencies and credit reference or fraud prevention bodies
From marketing partners, affiliates or advertising networks where you have given consent to them

Legal Bases for Processing

We process personal data on the following legal grounds, depending on the situation:

To perform a contract: to open and manage your account, process bets, pay winnings, provide bonuses and run our casino and sportsbook services.
To comply with legal duties: to meet AML and KYC rules, responsible gaming rules, accounting rules, anti-fraud laws and any orders from regulators or courts.
Legitimate interests: to secure our systems, prevent fraud or misuse, improve our services, measure performance and keep proper records, as long as your rights are not harmed.
Consent: for some marketing activity, certain cookies and in limited other cases where law requires consent. You may withdraw your consent at any time, but this will not affect previous use of your data.

How We Use Your Personal Data

1. Account Creation and Management

Registering new players and confirming that you are at least 18 years old
Operating your account, balances, loyalty and VIP Elite Society status
Recording your game activity and transaction history
Providing access to bonuses, tournaments, cashback, shop rewards, collections and challenges

2. Payments and Withdrawals

Processing deposits through cards, bank transfers and crypto methods
Processing withdrawals within the stated limits and time frames
Carrying out 1x rollover checks and any AML or risk reviews linked to payments
Preventing misuse of payment methods and bonus abuse

3. AML, KYC and Regulatory Duties

CrazyTower states that it follows AML requirements and customer due diligence procedures. Identity checks may be required for withdrawals, refunds, payment verification and AML purposes.

Verifying your identity, age, address and payment ownership
Carrying out source-of-funds and source-of-wealth checks when needed
Monitoring transactions and activity for signs of money laundering, fraud or other criminal conduct
Keeping records that regulators and authorities may lawfully request

4. Responsible Gaming

Gambling can be addictive. Play responsibly.

Applying self-exclusion, limits and cooling-off measures that you request
Reviewing account behaviour to spot signs of problem gambling
Contacting you where we have concerns about your gambling patterns
Keeping records that support our responsible gaming duties

5. Customer Support and Dispute Handling

Answering your queries through email and live chat
Investigating complaints or disputes and giving updates
Improving our training and service quality based on support records

6. Marketing and Personalisation

Sending service emails about account status, important changes and security
With your consent or as allowed by law, sending offers, bonuses, VIP details and product news
Showing content, promotions and tournaments that match your account history and VIP level
Measuring how players respond to promotions to improve them

You may change your marketing preferences at any time through your account settings or by contacting us using the details above.

7. Security and Fraud Prevention

Protecting our systems, players and partners against unauthorised access
Monitoring log-ins, payment attempts and bet patterns for suspicious activity
Blocking or limiting accounts that break terms, abuse bonuses or engage in fraud

Cookies and Similar Technologies

We use cookies and similar tools to:

Run the website and keep you logged in
Remember your preferences such as language and currency
Collect statistics about site usage and performance
Improve our promotions and site layout
Support security and fraud checks

You can control cookies through your browser settings. Blocking some cookies may affect the performance of the site or your ability to use some features.

We may share your personal data with:

Payment providers and banks that process your deposits and withdrawals
Game providers that supply casino and live casino content
Identity verification and KYC partners
Fraud prevention and risk management services
Marketing and affiliate partners that promote CrazyTower, where this is legal
IT hosting, analytics, email and customer support platforms
Professional advisers such as lawyers, auditors and consultants
Regulators, law enforcement bodies and other authorities where we must do so by law or to protect our rights

We require all third parties that handle your personal data for us to keep it safe and to use it only for the agreed purpose. They may not use your data for their own marketing without your direct consent.

International Transfers

Your data may be transferred to and stored on servers located outside your home country, for example where our partners or service providers are based. In such cases we will take steps to ensure an adequate level of protection in line with applicable data protection rules, such as using standard contract clauses or other recognised safeguards.

Data Retention

We keep your personal data only for as long as needed for the purposes described in this Privacy Policy, and to meet legal, accounting, AML and reporting duties.

Account and transaction data are often kept for a minimum period required by gambling rules and AML laws.
Verification documents are stored for the period of your account activity and for a period afterwards as required by law.
Marketing data is kept while your account is active or until you withdraw consent or opt out of marketing.
Support records are stored for a reasonable time to handle queries and disputes.

When personal data is no longer needed and we are not required to keep it, we will delete it or anonymise it.

Data Security

We use technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. These measures include:

Encryption for sensitive data transfers
Access control and internal permission policies
Secure storage for identity and payment-related data
Monitoring of systems for suspicious activity
Staff training on data protection, AML and security standards

No system can be guaranteed to be fully secure, but we act to reduce risk and to respond quickly to possible incidents.

Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

Right of access: to ask if we hold your personal data and to receive a copy.
Right to rectification: to have inaccurate or incomplete data corrected.
Right to erasure: to ask us to delete your data in certain cases, for example where it is no longer needed and there is no legal duty to keep it.
Right to restriction: to ask us to limit the way we use your data in some cases.
Right to object: to object to some processing, including direct marketing.
Right to data portability: in some cases, to receive your data in a structured, commonly used format and to send it to another provider.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time.

To exercise your rights or to ask any question, contact us at [email protected]. We may need to verify your identity before acting on your request.

Marketing Preferences

You control how we use your data for marketing. You may:

Manage email and notification settings in your account (where available)
Use the “unsubscribe” link in marketing emails
Contact us directly and ask to stop some or all marketing messages

We may still send you necessary service messages about your account, security, legal notices or major changes to our terms, even if you opt out of marketing.

Third-Party Websites

Our website may link to third-party websites, services or apps (for example payment providers, game studios, marketing partners or review sites). These sites have their own privacy policies and we are not responsible for how they handle your personal data. We suggest that you read their policies before providing any information.

Children and Underage Use

CrazyTower is strictly for adults aged 18+. We do not knowingly collect or store personal data from anyone under 18. If we become aware that a minor has opened an account or used our services, we will close the account, void any bets, and remove the data as required by law. We may keep some records if needed to meet legal or AML duties.

Automated Decisions and Profiling

We may use automated tools and scoring systems in some situations, for example:

To flag unusual bets, transactions or game behaviour that may show fraud or AML risk
To apply some responsible gaming checks
To group players for bonus eligibility, VIP levels, cashback and promotions based on clear rules

These tools help us protect our business and players and run fair promotions. Where the law grants you specific rights linked to automated decisions that have legal or serious effects, you may ask for human review of such a decision.

Complaints

If you have any concern about how we handle your personal data, please contact us first at [email protected] so that we can try to resolve the matter quickly.

You may also have the right to raise a complaint with a data protection authority in your country of residence or place of work, especially if you believe your rights have been violated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in law, guidance, our services or our internal processes. When we make changes, we will post the updated version on crazytower.uk and adjust the “Last updated” date at the top of this page.

Your continued use of our website and services after a change means you accept the updated Privacy Policy. We encourage you to review this page from time to time.

How to Contact Us

For any questions about this Privacy Policy, your personal data or your rights, please contact:

Email (privacy and legal): [email protected]
Email (general support): [email protected]

We thank you for placing your trust in CrazyTower and we remain committed to protecting your privacy while you enjoy our casino and sportsbook services.